walmart vs small business owners

Chris Zane has a radically different perspective than most small business owners. Zane is the owner of Zane's Cycles, a bicycle shop in Branford Connecticut that has grown to over 10 million in sales by cultivating an over-the-top customer service culture, and then leveraging that strategy in the highly lucrative special markets industry. Zane, who I featured in my first book, is, has written a book of his own called (BenBella Books, March 2011). Frankly, you'd expect the guy to hate Wal-Mart as much if not more than any other small retailer. But in fact, it's just the opposite. Here'

/ / / / / / Sign in with Get By Donna Fenn / MoneyWatch/ February 16, 2011, 6:30 AM Small Business Owners: Stop Whining and Learn to Love Wal-Mart has many small business owners up in arms. As always, when the retail giant lumbers into town, there's passionate debate on all sides of the issue. Wal-Mart will create jobs and stimulate the economy, say its fans; detractors claim Wal-Mart destroys local economies while paying sub-par wages and draining community resources.

Small Business Owners: Stop Whining and Learn to Love Wal-Mart - CBS News